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We have 2 level approvals in serial mode for any access request to be completed and after the 1st level or manager approval i want the comments added by the 1st level approver to be displayed for 2nd level approval. By default, it will display the requester comments only for each approval item. Please give your valuable inputs on how i can display the comments from 1st level approver to 2nd level approver along with requester comments.
You can see both Requestor and Approver comments in the workitem when received by 2nd level Approver.
Please find the screenshots below which highlights you where to find the both (Highlighted in Yellow).
@SamSH, If I’ve understood your requirement correctly, you’re looking to populate the comments added to each approval item and ensure they are passed along to subsequent approval levels. We’ve successfully addressed this by implementing customizations within the “Provisioning Approval Subprocess” workflow, specifically in the Interceptor script.
The approach involves capturing both the current approvalSet and the masterApprovalSet. You can then implement logic to identify the previously approved approvalItem and transfer its associated comments from the masterApprovalSet to the corresponding item in the second-level approval.
