Add comment to Approval item

[ryan_toornburg]

Which IIQ version are you inquiring about?

Version 8.4

I need to capture the value of an Identity Attribute at the time a request is submitted. I can inject it as a comment by setting it in the LCM provisioning WF, but once it is approved, the required business justification comment overwrites it. I also added a step after Identity Request Notify to add it, but since the approval item is completed it is not showing. Looking for any ideas on how to achieve this.

[Eric_Mendes_CISSP (Eric Mendes)]

Well you can set either a comment or an assignment note on each access request item, so easiest thing would be to try storing it as an assignment note if there’s another process that is updating the comment.

I’d be interested in the business use case driving this since I think there would be a better way to accomplish this, but without understanding the full business requirement, it’s hard to make a suggestion on that. Of course, that value could be stored in a Custom object, database table, sent in an email, etc.

[ryan_toornburg]

I figured out the issue. The approval comment that is set is not overwritten by the completion comment, instead it disappears once the request completes because it is actually only stored on the workitem. Enabling Approval workitem archive allows it to stick around as well as be included in Access Request Reports.