Which IIQ version are you inquiring about?
Version 8.2
Share all details related to your problem, including any error messages you may have received.
Hello,
We are working on Sailpoint IIQ integration with ServiceNow service catalog and our objective is to implement IIQ group approvers’ approval within ServiceNow when an access request is made. However, when ServiceNow fetches the groups/entitlement details from IIQ, it retrieves the group name, type, description, owner and other information but not approver. We specifically require the IIQ group approver information to assign approver to the access request in ServiceNow.
We have reviewed the API documentation but could not find any mention of group approver details in the entitlement response. Could anyone confirm if they have worked on such use case and grab IIQ group approver information in ServiceNow? Not sure if IIQ already shares the approver information that we may have overlooked? If it does, please guide on how we can obtain it from IIQ, similar to the owner information already present in the response.
Existing API:
GET - /Custom/entitlement
Its response:
{
“id”: “string”,
“value”: “string”,
“type”: “string”,
“applicationName”: “string”,
“requestable”: true,
“displayName”: “string”,
“ownerId”: “string”,
“ownerName”: “string”
}