I need to set the requested_for and requested_by/opened_by in the ServiceNow ticket, and pulling this data from IdentityNow… As far as I know, we have to pass the sysID for the requester/opened by and for the requested for too. Would you please guide me on this? Also, we need to set the assignmen…

Hi @muhammedmustafa The $plan variable are the Provisioning Plan object model, which our IDN and IIQ connectors use. I know this has been documented in other places at SailPoint and might make sense here too. Loosely, the $plan is structured like this: $plan identity accountRequests op (accou…

Hi @muhammedmustafa , I see this post isn’t in the REST API sub category. Are you looking for solutions using the IDN UI or the IDN REST API?

Hi @colin_mckibben , Thanks for your reply, Actually the integration itself is via REST regarding passing the parameters/configurations and so on. But also it’s maybe considering some UI modifications (if needed) so that I posted in the general one. Definitely your advise will be really appreciated, …

For your first question, the Identity Now REST API provides two endpoints that you might find useful for obtaining information about access requests. list-account-activities can return information about access requests, and you can filter the results using query parameters to help you find the spec…

Thanks @colin_mckibben I’m using this integration actually, https://community.sailpoint.com/t5/IdentityNow-Connectors/ServiceNow-SIM-Integration-Guide/ta-p/135711 ServiceNow SIM Integration Guide Regarding the 3rd point “PlanInitializerScript” in point no.8 in “ServiceNow Configuration” Section

I had quick a few blockers getting SNOW Ticketing Integration working too. I wrote up how I got it working for the next time I needed to do it. That can be found here. https://blog.darrenjrobinson.com/sailpoint-identitynow-to-servicenow-ticketing-integration/ The changes I’d make would be to use t…

Dear Team, We are in the process of creating ticket whenever admin requested for entitlement. We have defined the SIM integration and able to create the ticket in service now. But we are unable to populate the requested_for while creating the ticket. I see requested_for is part of $plan object b…

You should be able to leverage Before Provisioning rules to be able to populate additional variables in the ticket, and have more control over variables like that. SailPoint Expert Services has done that in the past and these are cloud rules so they’d need a review by them to get installed. Hope t…

Are you able to resolve this issue. Even we seeing the values for Requested_for and Opened_By is not rendering in ServiceNow ticket.

We’ve been able to use some of the suggestions here to help us and it’s been greatly appreciated. We worked with Expert Services and were able to figure out how to use the Create Profile area to add information to the ticket description as shown in the screenshot. There is one issue we have which …

Loosely, the $plan is structured like this: Is there a resource for IDN that documents examples of Provisioning Plans? Either in XML or JSON format. I am trying to gather resources to help training those new to IDN.

IdentityNow SIM integration (ServiceNow)

Identity Security Cloud (ISC) ISC Discussion and Questions

Topic		Replies	Views
Access request (created via Service Catalog) REQ number in IdentityNow ISC Discussion and Questions identity-security-cloud , provisioning	13	768	May 6, 2024
ServiceNow API to conduct access request ISC Discussion and Questions workflows , identity-security-cloud , provisioning , access-requests	4	606	April 20, 2024
Managing Service Now Tickets in Workflows Community Blog workflows , identity-security-cloud	56	7482	March 8, 2025
Create a Ticket Connectivity Documentation Feedback va-con-docs	1	41	March 11, 2026
Show ticket number in request center (my request) ISC Discussion and Questions apis , identity-security-cloud	2	86	October 20, 2024

IdentityNow SIM integration (ServiceNow)

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