Create a Ticket

The contents of a service request define the components of the Identity Security Cloud provisioning task that are added to the ServiceNow ticket. SailPoint recommends that you include the Apache Velocity variables, as needed, to meet your specific use cases.


This is the companion discussion topic for the documentation at https://documentation.sailpoint.com/connectors/servicenow/sdim/help/integrating_servicenow_sdim/creating_ticket.html

In the Service Request Tickets section we can now add Assignment Group. But this documents seems to have not been updated. Can you update this document to reflect that correctly, it will help many.
Also in the Assignment Group what all variable can be used like $sourceName etc., if this can be added it will help.

In the Assignment Group and Description fields I know we can use various variables but it is hard to find the details of those variables. If a short table can be added it will be helpful.