IdentityNow beta OR v3 API not working for Account Operations

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hello,

I am trying to make changes to user accounts like Enable/Disable operations via API calls, I tried with v3 and beta API’s both but the desired changes on accounts are not reflecting on accounts. though the API return ‘202 Accepted’ response and I could see Account activity entry shows completed.

the API’s I have tried:

https://org.api.identitynow.com/beta/accounts/$accountid/enable

https://org.api.identitynow.com/v3/accounts/$accountid/enable

in Param I passed account ID

while in body I kept:

{

“externalVerificationId”: $nativeidentity

“forceProvisioning”: “false”

}

I found that IDN is still using CC API’s for these operations if I performed via UI.

Please let me know what I am missing here.

Thanks,
Pooja

2

What type of source is this? My first thought is the source connector might not support the enable/disable operation and instead it is creating a task for the source owner to manually enable/disable the account.

3

This is AD and ServiceNow source.

4

Have you tried setting forceProvisioning to true?

5

Yes, Opened a support ticket for same.