I feeling my sailpoint environment got corrupted due to being inactive for more then 30+ days. Now I am seeing the error in multiple places like Application connector failing again and again, ( such as AD, azure ad, Oracle)
workflow are not getting triggered. ( Rapid Setup Joiner and Leaver )
Provisioning and de-provisioning of account is not working. ( manage user access )
I tried coping the workflow in the environment by other environment, even tried by creating new event to check about workflows.
with all the above issue, seems like the sailpoint identityiq 8.4 got corrupted,
or am I missing any settign to be configured or be checked before considering the environment as corrupted.
now my question is what are the option which can be consider to bring back the sailpoint identityiq 8.4
and does sailpoint suggest any option for us.
Thanks in advance for your answers. I want to resolve the corrupted enviroment.
I’m sorry to hear about the troubles you’re experiencing with your SailPoint environment. Here are several steps and checks you can consider to potentially resolve the issues:
Check Service Status: Ensure that all necessary services for SailPoint IdentityIQ are running. Sometimes services may not start automatically after a system reboot or may have stopped unexpectedly.
Examine Logs: Look at the application logs for any error messages or warnings that occurred around the time the issues began. This can provide clues about what might be going wrong.
Database Integrity: Check the database integrity as corruption in the database could lead to the issues you described. You might need to look at restoring from a backup if there are indications of corruption.
As first of all I would suggest to restart tomcat - maybe is there any issue regarding javaheap space or smth like that
I agree that it would be good to know a little more about your environment.
Is this a Personal Test/Dev/Sandbox Environment or a Production Environment?
Have you restarted the application servers that IIQ is running on, and verified that all of the services are running again?
Is the IQ Service running and at the same or compatible version as IIQ?
What are the error messages that you are seeing from the connectors?
What error messages appear in the Advance Analytics → Syslog section?
What are the Error messages you are seeing in the log files?
Have you confirmed that there have been no changes to the Network or Server configurations outside of SailPoint IIQ that could cause the issue?
You will need to provide more information before someone can offer solutions, since we only have enough information to know you have an issue, and suggest ways get log and/or debug.
If this is a Production issue, I recommend that you reach out to SailPoint Customer Support, or your SailPoint Partner if you have one to help get this resolved, as this forum is not intended to diagnose Production issues within any sort of standard time frame.
To help keep things moving, I have some follow up questions for you:
Can you log into SailPoint and view Identities and application details from the UI? Can you see the tasks and view the results of your aggregations there since the issue? If you can log in and view those, then the DB is likely NOT corrupt. It is possibly that the application configuration may have changed or been miss configured.
You mentioned that you are seeing timeout messages. Are these when doing test connection and showing up on the application or task results page, or are they Browser timeout errors that you are seeing. Both of these would lead me to guess there is a network or load balancer change that should be investigated first.
Have you turned up the logging to Debug or Trace and done testing at those levels? If so, did any errors appear?
What Debugging or Testing have you done to try and solve this issue so far? You did not provide many details for this, so we do not know what you have ruled out already.
Can you pick one connector to focus on your initial debugging, such as AD or Oracle? When try the debugging for that one so we can better assist with answers. Likely if they are related, fixing one will fix the others.
When did this issue start happening? Do you have logs back to the last time it was working?
One final thought, related to the first point about contacting Customer Service since this is a Production issue. The members of this forum are, for the most part, NOT SailPoint employees, but rather other users of the software. While collectively we can help answer your questions if we have time and knowledge, it is not required of us. If you need a solution in the fastest possible manner, this may not be the best avenue for it.
Yes, I will reach out to sailpoint customer support.
below are the response for the questions,
Yes, I can login into the sailpoint and also view the identities or application details from the UI.
yes, I can see the tasks and the result.
account aggregation error was only related to the connection time out.
Okay, if DB is not likely corrupt. even I have recheck every configuration but workflow are not getting invoke.
please provide me some inputs where I can check the configurations.
Yes, I am getting error on both the side while test connection and in task result.
I will check with the network team about it and reconfirm on it.
I have enable that, and I was to detect that workflow are not getting triggered.
values are coming are null.
I will try to look into the other thing which you have mention
Thanks @gmilunich your response will be very helpful to me.
Test Connection is the most basic process in the system, so if that is failing, then something in your configuration, or between your IIQ instance and the Source Application is causing it to not complete the connection. Firewalls, network changes, load balancer changes, DNS changes, Credential changes, port changes, etc are all things to be checked.
Additionally, you may be able to check connections between systems outside of IIQ if you have other utilities that can connect to those systems. There can be security concerns/policies for Production Servers, so check with your organization before installing anyhting new.
Can you expand on what is coming in NULL? Are the workflows getting triggered with Null Values and not running? Do you get any log messages from the workflows that indicate that they have started? Are these built in workflows you are looking at, or custom workflows from your organization?
@RiyazuddinM Please verify also that if those logs are from your production server that you have sanitized them to remove any user PII and other identifiable information. I would recommend checking the logs on your other posts too for these.
