How to update comments in the snow ticket creation with the help of workflow in ISC

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi Everyone,

with the help of workflows, we are trying to create the snow ticket on the certain conditions and that is working fine but the issue the comments are not getting updated(not coming) with the ticket creation.

has anyone faced this and how this has been resolved?

2

Just curious why are we here looking for comments?

3

Hi Hussain,

its type of the condition that attribute values changes or it could be the mover scenario then in comments the same should be updated.

4

You will have the ticket number available in the “search” in SailPoint. You can get the ticket number from there and using workflow, you can call the service now API for adding the comments to the ticket.

5

@deepaka: If ticket is created from Workflow, it will not show up in search. If you are using SDIM, then yes it will.

@Deepak_Chaudhary : can you post your workflow and the payload for the servicenow call?