Workflow snow ticket reference not populating for item with SCTask

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

The ticket reference number is populating from Req to item but not populating from Req to Task or item to Task. giving in the same manner with different customfield or same customfield name.

for eg - putting the reference values of Request creation in the item creation working fine -“customFields": "request:{{$.CreateREQ.body.sys_id}}

But while putting the same code(request_item:{{$.CreateRITM.body.sys_id}} in the Task creation its not giving any reference either Req or item no.

Can any one help me to resolve this if faced similar issue.

2

Thank you for making this a Topic in the ISC Discussions section. Please find a couple suggestions that will help others find your question and be able to provide answers:

  • Is the issue with a ISC Workflow creating the ticket in SNow or receiving the ticket back
  • Could you mention where you are seeing this issue in the body of the topic? Is this in the Source itself, or a Step in a Workflow in ISC?
  • Can you provide a sanitized example of what you have configured that is causing the error, and what you are seeing as the results?

The more information that can be provided, the more likely others will find your question and provide their feedback.

Note: Edited response to fit this topic.

3

Hi @gmilunich yes the issue I am getting in the ISC workflow creating req→item→sctask and then trying to fetch the entitlements with the sctask. For that I tried in either of the manage snow action → description as “{{$.getAccess.entitlements[*].name}}“.

Second thing I am trying to give the reference of req in the item(manage snow ticket action) and then item number(RITMno) reference in the sctask (manage snow ticket action).

I am only able to get the req no in the item as reference. Rest I need help.