How to Stop Workflow Actions Triggering Emails

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi ISC Community,

Does anyone know how I can use the ‘Manage Access’ action in a workflow without triggering emails being automatically sent?

We don’t want to prevent this email template altogether; we still want this email template to be sent when people use access requests.

However, we just don’t want it to be sent when using the ‘Manage Access’ workflow action - is there a way to make this possible?

Workflow actions & templates:

Workflow Action
Workflow Action337×478 7.67 KB

image
image461×156 3.83 KB

image
image532×140 4.7 KB

Cheers,

Sean

2

Hi @SeanK-W

We cannot handle the pausing of OOTB emails on specific scenarios.
It is a Global Setting . If your workflow is something that handles access requests of specific items , you can try something like this :
if ($requestedObjectName == 'workflow handled access item')no_sed#end in subject .

Thank you
Sid

3

Thanks for letting me know, shame to hear there’s no real flexibility on this. Would be neat to have an method to toggle email notifications.

I’ll trial what you’ve mentioned but not sure it’ll work for our use case.

Appreciate trying to assist.

Cheers,

Sean