We have set up an ITSM Connector to create Jira tickets when users request access to roles where we cannot automate the end provisioing.
When we are finding is that for some requests (adding additional roles, etc) the request is only passing what has changed but this means it not including the user name, etc so the helpdesk cannot identufy the user.
We have tried updating the provisioning policy through the API to set the isRequired to True but it does not apply (no error provided when we submit the PUT request but when we check the config its reset to false).
Any ideas how we can update the provisioning policy to ensure the required fields can be passed across?