How to create a user in a target application connected using web service connector

[liza_s]

Which IIQ version are you inquiring about?

8.4

Share all details about your problem, including any error messages you may have received.

I’m fairly new to SailPoint, so I may be missing something fundamental here. I’m trying to add a user to a target app (named Application with API) after adding it to the HR app. The target app is connected using a web service connector with the necessary connector operations configured.

The test connection, aggregation, enable user, and disable user functionalities all work correctly.

To add the user, I created a simple business process that follows this flow:

joiner workflow.xml (1.8 KB)

I connected the business process to the relevant life cycle event and then triggered both the aggregation and identity refresh tasks.

Despite that, the correct connector operation to add the user is not being called (I don’t see an API call being made to my target app).

logs.txt (5.5 KB)

[enistri_devo (Emanuele Nistri)]

Hi @liza_s,

you need to configure a Create Account operation on the connector:

So, when you create and launch the a Create plan, IIQ executes this operation. Without this operation, IIQ does nothing.

[liza_s]

Hey @enaimi, thank you for looking into it.
I believe I have configured all the relevant connector operations (including create account).

[Arun-Kumar]

Hi @liza_s,

The attached workflow will not provision the account according to the plan because the provisioning step lacks a reference workflow.

Please use the reference workflow that will provision the account as intended.

joiner workflow.xml (13.7 KB)

[liza_s]

Thank you, it worked!