How to Configure ServiceNow in IDN – Step-by-Step Guide & Approval Workflow Setup

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi Community,

I am looking for a step-by-step guide to configure ServiceNow integration with SailPoint IdentityNow (IDN). Specifically, I need help with:

  1. Prerequisites
  • What details are required from ServiceNow before integration?
  • Any specific permissions, API configurations, or ServiceNow roles needed?
  1. Integration Setup in IDN
  • How do we configure ServiceNow as a Ticketing System in IdentityNow?
  • What details are required from IDN to set up the connection in ServiceNow?
  • How do we ensure successful communication between IDN and ServiceNow?
  1. Approval Workflow for Application Requests
  • How can we configure an approval workflow where:
    • A user raises a Salesforce access request in ServiceNow.
    • The request is routed to their manager for approval.
    • Upon approval, a Provisioning Plan is triggered in IDN to create the account in Salesforce.
  • What are the best practices for handling request approvals and rejections?

Any documentation, insights, or implementation steps would be greatly appreciated!

Thanks in advance! :blush:

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VA:

SaaS:

This should have everything you need to set up the ServiceNow Connector. Please let us know if you run into any issues.