How long can we expect VA updates to take?
One of my VAs says ‘VA Update in Progress’ but when clicking into the cluster, the VA shows as ‘Inactive State’ and to contact a network administrator.
This VA has been updating for about 10 hours. Is this normal / expected behavior? I want to ensure this is alright before escalating.
Hi Dominik
This is definitely not normal, Is this a new VA you’ve attempted to connect? Also if you’ve restarted the VA while it was being updated or connected, it may have disrupted the process which is potentially unable to complete or reconnect now. I would refer you to the VA Troubleshooting Guide to try some of the troubleshooting steps before attempting anything drastic: https://community.sailpoint.com/t5/IdentityNow-Connectors/Virtual-Appliance-Troubleshooting-Guide/ta-p/78735
Hope that helps