I have searched but did not find any resolution regarding the VA Cluster error showing as Pinned. Have anyone faced such issue and please provide the resolution or inputs if you have.
Hey @Deepak_Chaudhary ,
This is interesting, I would say please raise a case with Sailpoint and also if you could review below from https://community.sailpoint.com/t5/IdentityNow-Connectors/Virtual-Appliance-Troubleshooting-Guide/tac-p/276632#M877
-
Check if ccg container exists:
-
sudo docker ps -a
-
It may take up to 20 minutes to ccg service if there are many updates to download.
-
You should see a ccg entry and it should be started.
-
Check uptime to ensure that ccg service is not restarting over and over.
-
-
Check if ccg image exists:
-
sudo docker images
-
You should see ccg images, and one tagged as current.
-
Check that your services are up to date:
-
Open SSH session to VA
-
Run sudo docker ps
-
Check the IMAGE column for each service listed.
- Each service IMAGE column entry should be formatted similar to path/service:current
- Each service IMAGE column entry should be formatted similar to path/service:current
We had some random issues in VAs and VA cluster today due to SailPoint Status - Identity Security Cloud is currently experiencing a service disruption. Please check whether it relates to something to that.
Did you ever get a resolution to this? We are seeing the same.