Hi All ,
I am facing an issue while creating a virtual appliance . I have created a VA cluster and the VA in it successfully active . But , while creating a source , I’m not able to see my cluster in the VA cluster dropdown
Looking at the ‘CCG version’ and it saying ‘not available’ means that the VA hasn’t completed the setup yet. Have you checked the charon.log file on the VA to ensure it has been properly initiated?
To see in the logs which services have completed initial update/install, check charon.log.
grep SUCCESS charon.log | grep SERVICE_SETUP
Successful update/setup will look like this:
{“@timestamp”:“2017-12-05 11:20:32 +0000”,“level”:“INFO”,“type”:“processor”,“message”:“Job SERVICE_SETUP ccg has FINISHED - result: SUCCESS”}
I agree with @sauvee that it looks like your VA is still updating and configuring. If it was set up with an older image, it might need to pull more updates. I would give it time to fully update and use the suggested method to check if it is completed.
charon.log is found in the log directory under your home (/home/sailpoint/log).
Seeing this behaviour / message clearly means that the VA is not healthy and hasn’t correctly configured itself.
Can you run through the troubleshooting guide; specifically tail -f /home/sailpoint/log/charon.log sudo docker ps -a sudo docker images sudo systemctl status ccg
Please post the results of those here.
Perform a reboot: sudo reboot
After that check the following log files: va-start.log charon.log
Hey @fmunerato , may i know approximate time for it , because i have already waited too long for that , also did you follow any other steps in order to resolve ?
I’ve just deploy a new VA, create a new cluster and put the config.yaml on the VA.
After that I’ve not take any actions for around 8/10 hours, once I’ve came back, the CCG was working as expected and the VA start to shown in cluster dropdown.