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We have a requirement where we need to configure ticket status check frequency. By default the workflow waits for 60 mins to check if the ticket is closed/open. Is there any parameter that can be configured to override the 60 mins default behavior?
Any pointer or documentation would be helpful.
Should be able to use the provisioningStatusCheckInterval workflow variable. If you search for that variable name in this page, it gives you some guidance around where it tries to look for the timing.