Configure Status Pooling Timer

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1

By default, the workflow is configured to pool statuses from Identity Security Cloud once every 24 hours. This can be changed as per your business requirement in the workflow step for Fulfillment Waiting for Timer.

This is the companion discussion topic for the documentation at https://documentation.sailpoint.com/connectors/servicenow/service_catalog/help/integrating_service_catalog/config_status_pooling_timer.html
2

Hi Team,

Can you provide more details on how to change this value in ServiceNow?

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Hi Balachandra! Thank you for your input. We’ve created a Jira issue to track the effort and we’ll update the comment thread when it’s been addressed: CONDOCS-6850