Forwarding WorkItem via Code

IdentityIQ (IIQ) IIQ Discussion and Questions
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Hi IIQ Enthusiasts,

Is it programmatically possible to forward an open WorkItem to a new owner?

The intention is to automatically forward all open WorkItems to the manager when an identity leaves the company. It seems that changing the owner directly on the WorkItem object does not take effect.

If yes, could you please share how to do that :slight_smile:

Thanks and best regards,

2

Hi Unsal

If you are using rapid set up for termination. You can use the rule there to transfer the ownership.

Additionally you can write a global forwarding rule in case any new items being created they don’t get assigned to inactive user.

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Steps are below:

  1. Login to IIQ.
  2. Navigate to Gear Icon > Global Settings > IdentityIQ Configuration.
  3. Select Work Items tab.
  4. Navigate to the section shown in the screenshot below.
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  6. Click on three dots on the highlighted row.
  7. Create a new rule of this type and write your logic. Refer the below screenshot.
  8. Here, I have written a simple logic to return spadmin in all cases but in your case, write your logic based on your requirements. Make sure you return the identityName of the new user where you want to forward the work item.
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