Hi experts,
I’m having some troubles regarding to Forward option. When I try use forward option to reassign work items any user is not returned in the drop-down.
Any idea about this issue.?
Thanks in advance
Hi Ismael,
Out of the Box this should work and I have not seen any issues with forwarding Workitem. However there are a couple of things you might want to check:
- File workitem.js using a correct identtyFilter
- on the fie system open /script/sailpoint/workItem.js
- withing the function SailPoint.confirn check which identityFilter is used:
Here the identityFilter is the default
Owner
- Check via debug if there is an identityFilter available with the same name
- Open Debug http://servername/identityiq/debug
- Object type: Configuration
- Open IdentitySelectorConfiguration
- Search for a key with the name of the identityFilter used (default
Owner)
If the above is not configured correctly no list of identities is shown.This can be fixed by correcting the identityFilter to be one of the identityFilters from the IdentitySelectorConfiguration.
- Remold
1 Like
most probably due to identity selector configuration
Hi @Remold , @abhishek_chowdhury
Thanks for your quick response.
I’ve check IdentitySelectorConfiguration file and js files, and they looks fine. The files contain the same configuration than other environment which is working fine
The problem happens with a normal users authenticated without admin right. I’ve checked with admin user and works properly. Any other idea?
Thanks in advance
what are the capabilities assigned to a user without admin rights, and what all workitems they are able to see and not forward
Is it for a specific type of work item (Access Review, Approval, Challenge, Delegation, etc) or for all work items.
It might also be a good idea to provide a screenshot of the ‘issue’.
– Remold
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