Starting yesterday, we have started receiving the following error messages on form dropdown where we have the required validation set:
“validation type ‘DATA_SOURCE’ errored: validation type ‘REQUIRED’ errored: cannot be blank. validation type ‘REQUIRED’ errored: cannot be blank”
In the UI, I can see the values are being set, but in the payload being sent when I click submit, it is not collecting the values.
I have attempted some basic things such as changing the name of the fields and recreating the fields altogether (generating a new form instance after each change), but had the same result.
Hi @jrote01 I am experience this in my Form in IDN currently. Have you found the cause or solution to this issue? I was thinking about opening a support bug ticket with SailPoint.
Hi Travis, I am still having this issue in IDN. I submitted a support case. I can let you know what I hear back from SailPoint on this. It would probably be a good idea to submit a support bug ticket as well.
I will be submitting my ticket today. Do you mind sharing your ticket number so I can reference your case of other customers having issues?
FYI I was able to submit the form, but it was only after clicking the dropdown after making a selection then adding a space after my selection and before clicking off, I hit submit. Clearly not a workaround but just wanted to let you know so you can see if you get the same result by trying that.
Also was this a form that was being used in your production environment and then stopped working 6 days ago? My form is one I was about to go live with until I discovered this.
That is interesting about adding a space after your selection. Do you have a workflow or anything that picks up your responses? I am curious if the response shows the value plus a space at the end or if it just captured the space.
I was live with this form since the beginning January. We had about 30-35 successful submissions on the form by end users before we started experiencing this issue.
So, our workflow is does capture the responses because I need to use them to continue my workflow. If I remove the required option so I can submit it which comes through as blank. But when I do my workaround, it removes the space I added when it is submitted and leaves just the value of the dropdown selection. So, this seems to be a bug for sure.
