Error on Access Request

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

IdentityIQ 8.3p2

Please share any other relevant files that may be required (for example, logs).

2025-01-27T03:15:19,976 ERROR BundleProfileRelationServiceSynchronizer sailpoint.server.BundleProfileRelationSynchronizer:226 - Unable to process events: Context already created for this thread!
sailpoint.tools.GeneralException: Context already created for this thread!
at sailpoint.api.SailPointFactory.createContext(SailPointFactory.java:214) ~[identityiq.jar:8.3p2 Build a3a0711bca8-20230213-093637]
at sailpoint.api.SailPointFactory.createContext(SailPointFactory.java:285) ~[identityiq.jar:8.3p2 Build a3a0711bca8-20230213-093637]
at sailpoint.server.BundleProfileRelationSynchronizer.processEvents(BundleProfileRelationSynchronizer.java:120) [identityiq.jar:8.3p2 Build a3a0711bca8-20230213-093637]
at sailpoint.server.BundleProfileRelationSynchronizer.run(BundleProfileRelationSynchronizer.java:74) [identityiq.jar:8.3p2 Build a3a0711bca8-20230213-093637]
2025-01-27T03:15:19,985 ERROR BundleProfileRelationServiceSynchronizer sailpoint.server.BundleProfileRelationSynchronizer:375 - Unable to refesh bundle profile relations from managed attributes: Context already created for this thread!
sailpoint.tools.GeneralException: Context already created for this thread!
at sailpoint.api.SailPointFactory.createContext(SailPointFactory.java:214) ~[identityiq.jar:8.3p2 Build a3a0711bca8-20230213-093637]
at sailpoint.api.SailPointFactory.createContext(SailPointFactory.java:285) ~[identityiq.jar:8.3p2 Build a3a0711bca8-20230213-093637]
at sailpoint.server.BundleProfileRelationSynchronizer.refreshFromManagedAttributes(BundleProfileRelationSynchronizer.java:258) [identityiq.jar:8.3p2 Build a3a0711bca8-20230213-093637]
at sailpoint.server.BundleProfileRelationSynchronizer.run(BundleProfileRelationSynchronizer.java:75) [identityiq.jar:8.3p2 Build a3a0711bca8-20230213-093637]

Share all details about your problem, including any error messages you may have received.

Hello, I’m working on a workflow to allow user to request entitlements , In modify operation I’m getting above error, i can able to see plan print correctly for requested access, still access request is not present in Access Request page and I’m getting these entries in logs.

2

Hi @DharshiniB ,
Please add loggers in your LCM workflow before processing the Identity Request Initialize , also check if any customizations were added. And let me know if you need any further assistance.

3

Hi @Vinodcsod , which workflow you are referring to here?

4

To check check the workflow for access request, please go to the global setting ->lifecycle manager ->Business process and the Request Access configured workflow

image
image1874×378 29.2 KB

5

We have customizations in that workflow, and i can able to see logs getting printed for that workflow but access request is not created

6

error
error1165×648 11.6 KB

We are trying to create access request to go for approval, but instead we are getting this form for user to submit, not sure from where it is being triggered, and we don’t have any role present in our application so dropdown is empty, and option is mandatory to select. so struck in this part

7

Please go through your custom Identity Request Initialize workflow and validate the access request plan at each step. additionally, please check if there are any provisional policies or any policy voilations are configured for it. or share that Identity Request Initialize workflow you are using.