Error in Full Text Index Refresh task

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

8.3

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Share all details about your problem, including any error messages you may have received.

We are getting below exception when we run Full Text Index Refresh task.

sailpoint.tools.GeneralException: Lock held by this virtual machine: C:\Program Files\apache-tomcat-9.0.80-windows-x64\apache-tomcat-9.0.80\webapps\identityiq\WEB-INF\BundleManagedAttributeIndex\write.lock
at sailpoint.fulltext.Builder.startLucene(Builder.java:342)
at sailpoint.fulltext.Builder.refreshIndex(Builder.java:213)
at sailpoint.fulltext.Builder.refreshAll(Builder.java:170)
at sailpoint.api.FullTextifier.refreshAll(FullTextifier.java:199)
at sailpoint.task.FullTextIndexer.execute(FullTextIndexer.java:91)
at sailpoint.api.TaskManager.runSync(TaskManager.java:909)
at sailpoint.api.TaskManager.runSync(TaskManager.java:724)
at sailpoint.scheduler.JobAdapter.execute(JobAdapter.java:128)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573)
Caused by: org.apache.lucene.store.LockObtainFailedException: Lock held by this virtual machine: C:\Program Files\apache-tomcat-9.0.80-windows-x64\apache-tomcat-9.0.80\webapps\identityiq\WEB-INF\BundleManagedAttributeIndex\write.lock
at org.apache.lucene.store.NativeFSLockFactory.obtainFSLock(NativeFSLockFactory.java:139)
at org.apache.lucene.store.FSLockFactory.obtainLock(FSLockFactory.java:41)
at org.apache.lucene.store.BaseDirectory.obtainLock(BaseDirectory.java:45)
at org.apache.lucene.index.IndexWriter.<init>(IndexWriter.java:923)
at sailpoint.fulltext.Builder.startLucene(Builder.java:336)

We have tried below options to fix the issue, but it did not help.
• Deleted this file - (C:\Program Files\apache-tomcat-9.0.80-windows-x64\apache-tomcat-9.0.80\webapps\identityiq\WEB-INF\BundleManagedAttributeIndex\write.lock) and ran the Full Text Index Refresh task.
• Deleted this folder - (C:\Program Files\apache-tomcat-9.0.80-windows-x64\apache-tomcat-9.0.80\webapps\identityiq\WEB-INF\BundleManagedAttributeIndex) and ran the Full Text Index Refresh task.
• Stopped tomcat server, deleted this file - (C:\Program Files\apache-tomcat-9.0.80-windows-x64\apache-tomcat-9.0.80\webapps\identityiq\WEB-INF\BundleManagedAttributeIndex\write.lock), started tomcat server and ran the Full Text Index Refresh task.
• Stopped tomcat server, deleted this folder - (C:\Program Files\apache-tomcat-9.0.80-windows-x64\apache-tomcat-9.0.80\webapps\identityiq\WEB-INF\BundleManagedAttributeIndex) ), started tomcat server and ran the Full Text Index Refresh task.
• Restarted IIQ VM, deleted this file - (C:\Program Files\apache-tomcat-9.0.80-windows-x64\apache-tomcat-9.0.80\webapps\identityiq\WEB-INF\BundleManagedAttributeIndex\write.lock), started tomcat server and ran the Full Text Index Refresh task.

2

stop the tomcat app server on this machine, Delete the temp folder on apache and then start the tomcat. Then try running the task.

See if doing above helps.

3

try one more step

delete BundleManagedAttributeIndex folder & restart server .
Uncheck the setting “Enable automatic index refresh” on the Lifecycle Manager → Configure

see if this works ?

ref : Full text index task failing with the error "Cannot forcefully unlock a NativeFSLock which is held by another indexer component: D:\abc\ftindex\Bundle… - Compass