Description
A redesign of the service catalog will supplement alignment of customer categorization and the services we deliver. This improvement is designed to enhance clarity, precision, and usability across our support ecosystem- ensuring that customers can more easily identify the services they need and engage with SailPoint through the most appropriate channels.
Problem
In our commitment to continuous improvement, we’ve identified an opportunity to create a more streamlined experience for our customers. We recognize that our current service catalog can sometimes be challenging to navigate, making it difficult to pinpoint the exact service needed without assistance.
Solution
This redesign betters our customer experience through stronger descriptions of services as well as specialized forms and information gathering up-front. Furthermore, genius results have been added when searching for services on the support portal. This will make a link to a specific form available to customers when their search aligns with a service available in the service catalog.
New Design
Updated Navigation
Genuis Results- Catalog Requests
Who is affected?
Customers and partners that use the service catalog.
Important dates
Available: 3/23/26