Email template for Adaptive approvals not triggered

Identity Security Cloud (ISC) ISC Discussion and Questions
1

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Hello,

I have build an adaptive approvals workflow which assigned to a governance grp. But do not see any email notification triggered to the governance grp members.

If the approver is a single user then the notification email is being triggered.

Please let me know if someone is facing similar issue.

Thanks!

2

Hi Subhash,

We were able to configure a governance group and were able to send to multiple users. Can you please share your workflow ?

3

Hi @ssaripella ,

In workflow do you have sendMail step? If yes could you open it and provide a screenshot for further validation.

sendEmail only allow either to select or enter up to 10 email addresses.

4

thanks Rakesh/Prashant for the response. Does the OOTB notification does not trigger when the approvals are assigned to the governance group?

Why do we need sendEmail step?

Thanks!

5

Yes email will be notified to all members of governance group but it would be great if you can provide the workflow jason template.

In your use case process is straight and simple :-

  1. Add a Send Email step in the workflow

  2. In the to field of the email step, use the variable for your governance group. If the group is populated by a specific trigger, you may need to map it. For example, you might look up the governanceGroup in a previous workflow step.

Note : If you need to get the list of users in a governance group, you will need to add an API call in the workflow to retrieve the members first.

  1. Use the GET /governance-groups/{id}/members endpoint from the SailPoint API to fetch the member list and pass the user email addresses to the “Send Email” step.