Email template error

[kaiolima (Kaio Murilo Baptista Lima)]

I have a problem with just one email template, when I open it, it simply crashes, I changed browsers. And it’s just this template that I can’t open

[kyle1 (Kyle Foggan)]

Hi @kaiolima,

Which one is it? Have you customized it in the past?

Kind Regards,

[kaiolima (Kaio Murilo Baptista Lima)]

It’s this one,

I was making an update to the body, I clicked save, closed the template and tried to open it again, then it just crashed.

[enistri_devo (Emanuele Nistri)]

Try to resend the before configuration with API

API to Configure Email Templates

PS its a little old post,

[kaiolima (Kaio Murilo Baptista Lima)]

I think this api is no longer working, I’m looking for a way to return the previous settings

[kyle1 (Kyle Foggan)]

Hi @kaiolima,

I was going to suggest the same as @enistri_devo - Appears to be the only publically available API’s to update the EmailTemplates at the moment - I would attempt to update it and refer to New Account Provisioned for details of the default template.

If you are interested in what caused it - You can check the Network Traffic in Inspect Element, when loading the page. Sometimes more details of errors are displayed there for additional information. Inspect > Network Tab > Reload Broken Template > Response. I also like to filter on Fetch/XHR.

Hope this helps.

[kyle1 (Kyle Foggan)]

Sorry @kaiolima -

Please see Notifications BETA API.

The API mentioned: Create Email Template which is also being used to update the Email Templates.

Hope this helps!