I recently encountered an issue with email notifications in our system. The problem occurs when any notification is triggered; the email fails to be delivered to the intended recipient. Instead The email are in queued, we receive the following error:
sailpoint.tools.RetryableEmailException: Could not send email: ab.abc@xyz.com. The e-mail has been queued. Reason: eu.everett.sailpoint.server.EmailNotifierLimiter$TooMuchMailsException: The system only allows 50 mails each 3600 seconds
As a temporary workaround, we restart the Tomcat server, which releases all queued emails to the target recipients. However, this is not a permanent solution.
I am looking for assistance in identifying the root cause and implementing a proper fix for this issue.
Reach out to your Exchange team to verify if there are any rate-limiting restrictions or sending limits imposed on the SMTP server. These limits could be affecting the email delivery from SailPoint.
Sure, I will check with the team. Before that the i want to clear out the thing the is this error is coming for the OOTB configuration or custom config who we can validate these things?. Based on the error we can see the system triggers up to 50 emails per hour. If the email count exceeds this limit, the additional emails are queued.
There is no OOTB configuration available to set an email send limit in SailPoint. While SailPoint initiates the email sending process, due to a predefined rate limit in SMTP side, only 50 emails are delivered per hour. Any remaining emails exceed the limit and are placed in a queue, where they will be retried for delivery in subsequent hours.
