Hi everyone, I’m having a problem. I added an image during the email sending step, but I received the message “the DynamoDB item size exceeded the maximum allowed size”. Has anyone else encountered this error?
I researched the problem and the solution was to increase the image size, as my image exceeded 400 KB.
But my question is: will Sailpoint be able to increase the size to accommodate my image?
What i understand is the error is caused by the DynamoDB item size limit (400 KB). In ISC, workflow context, event payloads, or rule outputs are persisted internally in DynamoDB. This limit cannot be increased because it is a hard limit of DynamoDB.
The recommended approach is to store the image in external storage (for example object storage or the source system) and store only a reference such as a URL or identifier in SailPoint.
I believe this is a constraint for AWS.
Instead of embedding the image directly into the workflow, host it externally on a public web server. You can then reference it in your email template using a standard HTML image tag.