Unable to embed Image in Email Templates

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi all,

I am unable to embed base64 encoded images in the IdentityNow email templates. This thread, which was marked as resolved in July 2023, seems to match my issue: Embedded Image in Email Templates not showing up in delivery - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community Forum

I have validated that the base64 encoded image renders in Outlook but when I paste in the email template () and save the email template, IdentityNow ends up saving it as a blob like so:

Has anyone else recently been able to embed base64 encoded images in email templates or did an existing IdentityNow bug resurface?

Best,
Dominick

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I encountered a similar situation recently, and after trying different ways (including Base64 encoding) what worked for me was to directly include the URL of the logo in the tenant. I used this because the image to be embedded was the logo anyway.

However, you can include the URL of any image from anywhere on the web. e.g.
<img style="width: 200px;" src="https://fullURLhere/image.png">

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UPDATE: The issue was resolved when we compressed the image and changed the height & width. I think SailPoint does not even try to send the image when it is above a certain size (maybe it has to do with blob rehosting in IdentityNow).
For reference, image embedding failed when the image size was 35kb but worked when we compressed down to 5kb.

1 Like
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Yes, Sailpoint doesn’t send the email when the body is to big. We faced the same issue here, were told that the max amount of characters is 450.000.

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My emails were sending but not rendering the embedded image until I compressed the image size.

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Here we created a s3 a deployed in cloudfront so we only do a href, this way we were able send a lot of images without worrying about the size.

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