Hello,
We are implementing permanent Work Reassignment in ISC for directors, as they should not be receiving any type of access request approvals (including during escalation processes such as N+1, N+2, etc.).
So our goal is to keep directors (or other exempt people) out of the approval/escalation chain.
From the documentation, I understand that Work Reassignment applies to Access Requests, Certifications, and Tasks assigned to an identity. However, it is not clear whether this also applies to escalated work items.
For example, if an Access Request escalates to a director because a manager did not act in time, will the item automatically be reassigned to the delegate, or does escalation bypass reassignment?
Regards,
Ritu