Description
As part of regular updates to your virtual appliances, new URLs have been introduced to support new functionality and as a result, older URLs will be deprecated. In most cases, customer VAs will automatically switch to the new URLs, however if your VAs have active health indicators, this may affect the automatic switchover and you may encounter problems when the deprecation occurs.
Who is affected?
On the user interface for Clusters and VA’s, the version is listed for example “CCG 1817_1073_241” is the latest. If your version is number is less than this, then your VA is having trouble updating and needs resolution.
Additionally, if there are other active health indicators, then these may need to be resolved as well.
SailPoint has identified customers who are still communicating with older URLs. CSMs will reach out to those customers to provide further support during the time window allotted before deprecation occurs.
Action Required
Resolve any active health indicators for your VAs. These can be found by navigating to your VA’s detail pages Admin → Connections → Virtual Appliances → Details (Cluster) → VA ID
In some cases, rebooting the Virtual Appliance can resolve most issues. However, if the issues persist, then please refer to the VA health indication.
More information can be found here:
Important Dates
| What | Date |
|---|---|
| Time Window to Resolve Issues | Jun 16, 2025 - Oct 31, 2025 |
| Deprecation Day - Batch 1 | Aug 29, 2025 |
| Deprecation Day - Batch 2 | Oct 31, 2025 |
FAQ
What happens if no action is taken?
- Once we deprecate, you may face interruptions to activities like aggregations and provisioning . Please resolve any outstanding issues before Friday August 29, 2025
What are some typical actions?
- Typically, the solution is for customers to reboot their VA’s in their cluster and then check that their VA version is greater than nnnn_1070_nnnn. For example, CCG version
1785_1041_241.0.0is outdated and requires a intervention. Most other issues tend to be environmental, configuration, or intermittent. New health indicators and notifications were added to the VA earlier this year, this is a good starting point in troubleshooting. - Also, please ensure that the required URLs are accessible to your VAs: System and Network Requirements - SailPoint Identity Services
What if I can’t resolve the issues before Friday August 29, 2025?
- If the issue is occurring on a standby/inactive VA, it may be better to shut it down and rebuild a new VA. Otherwise, please raise a ticket with technical support, and reference “VA endpoint deprecation” so that SailPoint can assist you in troubleshooting.
What to do if you notice problems after Friday August 29, 2025?
- Please raise a ticket with technical support, and reference “VA endpoint deprecation” so that SailPoint can assist you in troubleshooting.