Coupa Connector Entitlement Aggregation Issue

Coupa OOB connector (Both VA based and SaaS) seems to have issue with pulling all the roles as entitlements from target coupa instance.

Tried running the entitlement aggregation and found that the VA based connector missed pulling 6 entitlements and SaaS connector missed pulling 10 entitlements.

Coupa OOB connector only pulls roles entitlement type when entitlement aggregation is run. Both VA based and SaaS connector shows the entilement count as 163 in the aggregation summary page but in the entitlements page the count is mismatching and not all 163 roles are pulled as entitlements.

Does anyone faced the same issue with Coupa OOB connector?

Hi @imagavis - that seems strange.

Does this behavior occur even after an entitlement reset/source reset? Was it reproduced on a cloned source as well? If you haven’t tried that yet, I’d start by checking there to rule out any unintentional source corruption.

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Yes, the behaviour is same post entitlement reset. I created new source as well. Same behaviour is noticed.