I register my VA and it gets paired with wit my cluster. Once I start it it connect to ISC and I can see Status being in green connected but VA CCG Version is “Not Available” [image] then after waiting a long time (over an hour) I still can’t see CCG image being downloaded by my VA. [image] I T…

Yes, I’m using vmware workstation pro to run the OVA files. Haven’t tried deploying on cloud. But same was working few months back. Yes, by default CCG was checked.

Thanks. I’ll see if I can reproduce using OVA.

Subject: VA job processing locked - charon service crash loop prevents container startup Issue Summary: The Virtual Appliance appears to have jobs locked due to the charon service repeatedly throwing an error every 30 seconds, preventing normal operation. Only 2 of 8 expected containers are running…

I didn’t get a chance to look at it until today since I use ARM Mac and I can’t get OVA to run on a virtual Windows machine. Had to get my hands on a Windows laptop with VMWare. But there you go. Issue with the charon image being older and expecting the vaDownloadUrl. Till they fix that the va-lates…

Thanks @SteinerBBQ ! Appreciate your detailed analysis on this. @tyler_mairose Hope this helps demo hub team to fix the issue.

I run into this problem today. I could not make VA work, but got a workaround. I downloaded VA from some client tenant. It worked fine in my partner tenant. It appears that VA images from client and partners/demo tenants are not the same.

@tyler_mairose . Any updates on the triage ticket? Want to know when the issue will be fixed

Hi @aleksander_jachowicz , Could you please try to create a new cluster once again? and check whether ccg is coming or not and wait for 30 mints. Thank you.

CCG in new VA not present

Identity Security Cloud (ISC) ISC Discussion and Questions

tyler_mairose (Tyler Mairose) October 21, 2025, 5:16pm 35

Thank you @SteinerBBQ, I added your comments to the Triage ticket created!

Virtual Appliance CCG Service Not Deploying Despite Meeting Requirements and Completed Reboot Job

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CCG in new VA not present

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