Hi everyone, I’m trying to realize a POC regarding Virtual Appliance monitoring/supervision. In my client sandbox environment, I created a new cluster and initially deployed a VA with 8 GB RAM and 2 CPUs (below minimum requirements) in virtualBox. I Increased resources to 16 GB RAM and 4 CPUs to…

Hi Fred, Good news I finally was able to launch ccg service successfully. The big hurdle was that the Virtual Appliance (VA) could not pull the required CCG Docker image due to restricted outbound connectivity. I was running the VA that I get from ISC UI link in Oracle Virtualbox and the VA was in b…

Try running this bash script on the VA boxes. This may identify a connectivity issue retrieving the containers. I don’t believe the va images contain all of the containers any longer and it is pulling the containers down. #!/bin/bash echo "Starting SailPoint VA connectivity test..." echo "-------…

Hi @ts_fpatterson , Thanks for your response, I’ve executed the script on my VA and here is the result : [image] For information, the tenant I’m testing is a sandbox environment and located in eu.central1 region (Switzerland). Not sure if this helps. Regards,

How long did you wait prior to doing a restart on the VA or stopping and starting the cluster? I would try a new deployment of a VA and after letting it pair, letting it sit over night with no reboots.

Hi Fred, Thanks for your response, I’ve waited many hours, more than a night and it seems that the VA is stuck in this state : [image] {“@timestamp”:“2026-03-27T13:03:49.569”,“level”:“INFO”,“type”:“job”,“message”:“Processing INPROGRESS job 161a7bbd-949c-485b-b150-00e3067884f3 of type VA_UPGRADE”…

Try running this updated one #!/bin/bash echo "Starting SailPoint VA connectivity test (EU Regions)..." echo "-------------------------------------------------------" # Define the list of hosts to test HOSTS_TO_TEST=( # Flatcar (OS updates) "www.flatcar-linux.org" "update.release.flat…

Hi Fred, Thanks again for your help and time, I’ve executed your updated script and here is the result : [image] It seems that the VA reaches the endpoints where images and sailpoint resources are located. I’ve read in another post that for others, they had to wait some hours before CCG is down…

I’m assuming this is a customer based tenant? Are you downloading the va image from the Tenant link in the UI setup, or did you download it elsewhere? Check to see if there is a more recent stunt script that may be of help. STUNT Script (VA Support Script) - CoLab / Community Tools - SailPoint Deve…

[image] Fred Patterson: k in the UI setup Hi Fred, Yes it’s a customer based tenant and I have downloaded it from the link in the UI setup of Virtual appliances. I’ve run the stunt.sh script also, should it be transfered to sailpoint support exclusively ? Regards,

Virtual Appliance CCG Service Not Deploying Despite Meeting Requirements and Completed Reboot Job

Identity Security Cloud (ISC) ISC Discussion and Questions

BBR1 (Bharani Reddy) March 27, 2026, 2:09pm 7

Are you sure if the VA initialization is completed properly. May be this post can help you CCG in new VA not present - #35 by tyler_mairose

Topic		Replies	Views
Unit ccg.service could not be found ISC Discussion and Questions identity-security-cloud , virtual-appliance	4	123	November 12, 2025
VA CCG Version "Not Available" ISC Discussion and Questions identity-security-cloud	10	1034	August 16, 2024
Not able to setup new VA in developer tenant ISC Discussion and Questions identity-security-cloud , virtual-appliance	38	482	June 2, 2026
CCG in new VA not present ISC Discussion and Questions identity-security-cloud , virtual-appliance	48	1324	November 13, 2025
Ccg service not started ISC Discussion and Questions identity-security-cloud , virtual-appliance	3	227	July 3, 2025

Virtual Appliance CCG Service Not Deploying Despite Meeting Requirements and Completed Reboot Job

Related topics