CC email in sendEmail step

IdentityIQ (IIQ) IIQ Discussion and Questions
, ,
1

Which IIQ version are you inquiring about?

[8.3.]

Share all details about your problem, including any error messages you may have received.

Hello ,

I have a step in my workflow to send an email notification and it works fine. But the email is not sent to the cc despite being present in the template mail , even the principal receiver can see the cc email ,

<Step action="call:sendEmail" icon="Email" name="Send Email">
    <Arg name="template" value="Test  Email Template"/>
    <Arg name="identityDisplayName" value="ref:identityDisplayName"/>
    <Arg name="identityName" value="ref:identityName"/>
    <Arg name="subject" value="test Notification"/>
    <Arg name="from" value="sailpoint@test.com"/>
    <Arg name="cc" value="cc@test.com"/>
    <Arg name="to" value="help@test.com"/>
    <Transition to="End"/>
  </Step>

Where can be the issue ?

Thanks

2

I think CC will not work in the default sendEmail workflow step unless you modify the template or use a custom rule.

3

This should be work, cc is OOTB present for this method. PLesae check the email address mentioned for cc is right.

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