I encounter the problem in workflow when I use send Email action.The message is “unable to send email: request failed”.My Email body is pretty simple. [螢幕擷取畫面 2025-07-07 165904] I don’t know what reason cause this problem?How to solve this problem? the following document is my workflow and execu…

Hi @TOPTYU Alternatively, try using this email address ( no-reply@sailpoint.com ) in the ‘From’ field of ‘Send Email’ action.

Hi @TOPTYU , Can you please remove the “from” attribute value(example@sailpoint.com.tw) and give it a try, it should work. I will suggest you go through the below documentation, Workflow Actions - SailPoint Identity Services SailPoint Identity Services Documentation …

Customizing the Email 'From:' Address - SailPoint Identity Services SailPoint Identity Services Documentation

Hi @TOPTYU , As suggested by @dineshdupati did you had a chance to remove “from” attribute value and did it work? [image]

[image] Getting error in the workflow action "form" ISC Discussion and Questions @Vijitha if it was working well. better check in your lower enviorment or raise a support ticket Please remove the from address from your workflow and check

Hi @TOPTYU You can register From: Address: Admin – Global – System Settings – under From: Address: section. [image]

Hi everyone, thank for help.I can send Email now.:+1:

Cann't send Email in workflow action

Identity Security Cloud (ISC) ISC Discussion and Questions

RAKRHEEM (Rakesh Bhati) July 7, 2025, 11:33am 5

Please remove the from address from your workflow and check

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Cann't send Email in workflow action

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