Hello Everyone, We have implemented the workflow with an external trigger that creates a serviceNow Ticket, and storing that ticket number in one of the attribute in source whose source type is SQL Loader by using V3 Create API. [Screenshot 2024-10-21 at 1.02.15 PM] [Screenshot 2024-10-21 at 1.…

Hello Margo, We have made “TicketNumber” attribute as AccountId so whenever new ticket gets created its account is created. Thanks for the response

Append the values to attribute which is received from serviceNow Ticket

Identity Security Cloud (ISC) ISC Discussion and Questions

margocbain (Margo Bain) October 25, 2024, 3:23pm 4

Hi Shaik,
You can try \n to break the line - I haven’t attempted this before, so I’m not sure if it will produce the result you’re looking for, but you can give it a try.
Can you provide more detail on the Create API entitlement portion you’re having trouble with?

Topic		Replies	Views
Create ServiceNow Ticket From IDN ISC Discussion and Questions workflows , apis , identity-security-cloud , event-triggers	2	776	July 19, 2023
Create ServiceNow ticket from workflow ISC Discussion and Questions workflows	2	1017	July 19, 2023
Can we add custom logic in workflows to create a ServiceNow ticket ISC Discussion and Questions workflows , identity-security-cloud	2	1584	July 19, 2023
Manage Service Now Ticket Additional Fields ISC Discussion and Questions workflows , identity-security-cloud	6	607	September 5, 2023
Is there a way to get ticket number for an identity policy violation for ServiceNow service desk app IdentityIQ (IIQ)	2	959	March 30, 2022

Append the values to attribute which is received from serviceNow Ticket

Related topics