App Password Changed - Email Customization

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hello,

Looking for help on customizing the App Password Changed email: App Password Changed Email Template - SailPoint Identity Services

The goal is to only send an email if the password change was successful, and not send an email any other time. Does anyone else have this use case, that could share what should be added to the subject to make this happen?

Thanks in advance.

2

Hi @randall_holt It doesn’t seem like there is a way Out of the Box currently to only send en email when password changes fail. The email will still send upon any password change (whether failed or successful) , and the only thing you can modify is the verbiage.

This seems something perhaps that could be handled through workflows Creating and Managing Workflows - SailPoint Identity Services (the screenshot attached in the doc leads me to believe you can control when to send an email).

3

Thanks for the response Paul.