Adding App Name to E-Mail Template Access Reviewer

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Last year i used “${appName}” for a conditional statement in the email “access request reviewer”.

Depending on the appName a different information was displayed. I tested this solution in our sandbox and it worked (test documented on 27.09.2024). Code looks something like this:

#if(${appName} == "App Name 1"
 || ${appName} == "App Name 2")
Information for these apps
#else
Information for all other apps
#end

Before pushing this to production now i wanted to test it again. And i did not work anymore?

Was there a change i am not aware of? Why is the information regarding the appName no longer available for any mail template?

Thanks!

2

has this change an effect on the mail template and available variables as well? https://community.sailpoint.com/t5/SaaS-Updates-and-Announcements/Enhancement-Approval-Details/ba-p/259329

3

Hi @sawo_bd ,
Welcome back to Developer Community!

Currently for Access Request Reviewer template the “appName” has been removed from the email attributes.

But at the same time we have accessibleItems attribute which can be iterated through the loop and then items details can be fetched out along with it’s Application Name.

I hope once you’re able to fetch out ApplicationName then your old snippet can be re-used.

For more details please go through the provided link - Access Request Reviewer Email Template - SailPoint Identity Services

IHTH

4

thanks for the info - were was this change stated in a changelog, so we can make sure we do not miss such information in the future. thanks!

5

Hi @sawo_bd ,

As per the updated ISC admin guide. We don’t have appName as an email attribute.
I would suggest to test the new snippet in SBX and also parallely open a support ticket with SailPoint for the confirmation.

Thanks

6

As i understand the new template there is no possibility to display or get the app name information if a user requests an AccessProfile, but only if a role is requested. Is this correct that there is no more the possibility to get the app name if a user requests an AccessProfile?

7

Hi @sawo_bd ,

In Access Request Reviewer template the “appName” is not available. But we can still iterate the accessProfile item through the loop.

So, I believe even if it’s an AccessProfile or Role. The accessibleItems can be traversed and then item application name can be retrieved.

I hope it will help.

8

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