Hi All, We are using a Web Service connector and when I requests for an Access Profile via the access request, I noticed that the Access Profile that I requested was not getting attached to the user’s profile even though the provisioning was completed and even the Events logged that the entitlement…

Are you able to see the entitlements of that access profiles in user’s access tab? Can you try manually processing the identity once?

hi @JackSparrow ! I cannot see the entitlements in the user’s access tab. I also tried to manually process the identity, but still getting the same result.

Hi @gogubapu , For context, the use case is a user will request for a new account creation. 2 entitlements should be added to the user, one is for the siteRole and the other entitlement is for adding the user to a group. The siteRole gets provisioned but not the group. The user gets created and is …

Ok, this is tableau application right. Can you share which API endpoint are you using. based on that i will guide you.

Yes, correct. I am using the following: To create account: Add Users to a Site and Update User To add users to a group - Users and Groups Methods - Tableau Also, I noticed that when I used and existing user in the target application and I request to be added to a group, the access profile gets …

In this case, are you able to see “Create Account Passed” with status as “passed” event log for new user?

Hope there is HTTP create operation defined. Also, please check this [image] Link for the same: https://community.sailpoint.com/t5/IdentityNow-Connectors/Web-Services-Source-Configuration-Reference-Guide/ta-p/78511#toc-hId--1536061135

Hi @JackSparrow ! There is an HTTP Create operation and I have also enabled the createAccountWithEntReq attribute. The problem is with adding the created user to the group

Access Profile was not getting attached to the user

Identity Security Cloud (ISC) ISC Discussion and Questions

gogubapu (bapu gogu) December 11, 2024, 12:25pm 4

Hi @jasmedina,

Can you check in target application. if this particular user present or not, if the user present check recently added entitlement are with user or not in your target application.

if those are not added, note that your provisioning (check the API execution behavior) goes wrong in the IdentityNow.

Thank You.

Topic		Replies	Views
Access Profiles arent being added to user Identity profile ISC Discussion and Questions identity-security-cloud	3	70	November 2, 2025
Entitlement group not getting provisioned via Access Request ISC Discussion and Questions scim-connector , identity-security-cloud , provisioning , access-profiles , access-requests	8	127	January 12, 2025
Access profile Provisioning through access request ISC Discussion and Questions identity-security-cloud , provisioning	5	42	April 20, 2026
Access Profile not visible but the entitlement within the AP is visible on the identity ISC Discussion and Questions identity-security-cloud , provisioning , access-profiles , entitlements	7	92	December 19, 2025
Access Profiles in CSV-connector only showing up as entitlements on Identities ISC Discussion and Questions identity-security-cloud , access-profiles , connectors	1	427	June 28, 2023

Access Profile was not getting attached to the user

Related topics