Access History UI Page is not showing any Identity

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

IdentityIQ 8.4P2

Access History Page is looking like below:

image
image2552×1180 57.9 KB

[Please insert images here, otherwise delete this section]

Hi Team,

I have recently Upgrade to 8.4P3 from 8.3P3, with ActveMQ as Disabled, Not Application is running fine.

However when i enable Access History from global setting and Run Dispatch Access History Task. In UI Identity >> Access History Page i see Identity Page blank and buttons like view Profile and export also is not working.

Is it required to have any specific configuration to use Access History, if anyone has faced this please do share your experience.

2

Check whether the Access History task is getting successful. If yes, verify in the systemconfiguration whether Access History-related entries have been added.
There might be chance of systemconfiguration will override with existing things, if we are doing upgrade/patching activity

3

Hi @sivanagi_reddy ,

In SystemConfiguration, below s enabled:


<entry key="accessHistoryEnabled">
        <value>
          <Boolean>true</Boolean>
        </value>
      </entry>





In AccessHistory Configuration Object:

<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE Configuration PUBLIC "sailpoint.dtd" "sailpoint.dtd">
<Configuration created="1749026963021" id="0aa8020a973a1ff681973a217e4c0179" modified="1749034687191" name="AccessHistoryConfiguration" significantModified="1749034687191">
  <Attributes>
    <Map>
      <entry key="captureMaxAgeInDays" value="30"/>
      <entry key="jsonFormat" value="ZIPPED"/>
      <entry key="maxAllowedPatchDocuments" value="4"/>
      <entry key="saveNonInterestingChanges" value="false"/>
    </Map>
  </Attributes>
</Configuration>

If you are aware o any other configuration, please do let me know.

4

check below link and make necessary updates in systemconfig file

https://urlisolation.com/browser?clickId=AEE8D0DA-72FE-4C1B-94E2-F58F8EEC14C5&traceToken=1761235552%3Baccentureinc_hosted%3Bhttps%3A%2F%2Fdeveloper.sailpoint.com%2F&url=https%3A%2F%2Fcommunity.sailpoint.com%2Ft5%2FIdentityIQ-Forum%2FSSb-v7-using-8-3%2Ftd-p%2F220630

5

Hi @sivanagi_reddy ,

I can see this url:

image
image1920×1247 163 KB

6

Check this

https://community.sailpoint.com/t5/IdentityIQ-Forum/SSb-v7-using-8-3/td-p/220630

7

Hi @dheerajk27

I see few entry keys are missing as compared to the below SailPoint Document.

Please check this if it helps:

Configuring Access History

8

Hi @Maish Singh,

I have added missing configuration as per your link still no luck:

<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE Configuration PUBLIC "sailpoint.dtd" "sailpoint.dtd">
<Configuration created="1749026963021" id="0aa8020a973a1ff681973a217e4c0179" modified="1761645046717" name="AccessHistoryConfiguration" significantModified="1761645046717">
  <Attributes>
    <Map>
      <entry key="captureMaxAgeInDays" value="10"/>
      <entry key="jsonFormat" value="PRETTY"/>
      <entry key="maxAllowedPatchDocuments" value="4"/>
      <entry key="maxAllowedPatches" value="2"/>
      <entry key="saveNonInterestingChanges" value="false"/>
    </Map>
  </Attributes>
</Configuration>