Workgroup with group email and notification setting to send to group email only not working

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

8.4P3

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Hi all,

I have a workgroup with Group Email set to a common mailbox and Notification Setting chosen as Notify group email only. However, the common mailbox did not receive any emails. Have attached the audit logs to show that the email did send to the common mailbox email address stated. Can I check am I missing any setting?

Any help is appreciated!

2

Please refer the documentation.

As per the documentation, group email needs to be setup in the workgroup.

Make sure you set the attributes as per this documentation.

It will work.

Thanks

3

Can you please share full workgroup details

4

Hi @shijingg I see in screenshot that ‘Group Email’ seems not valid, update that with actual group email address

5

Update the group email in the Workgroup and choose the Notify group email only option in the Workgroup page.

Thanks

6

Hi all,

I did set a group email but I am unable to share the full email as it’s confidential.

What other settings am I missing?

Below is the workgroup xml

<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE Identity PUBLIC "sailpoint.dtd" "sailpoint.dtd">
<Identity created="1761649402375" id="0af407a89a2a1c7c819a2a7ca2070030" modified="1769163860468" name="***" significantModified="1769163860468" workgroup="true">
  <Attributes>
    <Map>
      <entry key="displayName" value="******"/>
      <entry key="email" value="INFO***@***.***.**"/>
    </Map>
  </Attributes>
  <Capabilities>
    <Reference class="sailpoint.object.Capability" id="6448864b8bb31226818bb342497000f4" name="CertificationAdministrator"/>
    <Reference class="sailpoint.object.Capability" id="6448864b8bb31226818bb342479600ee" name="ComplianceOfficer"/>
    <Reference class="sailpoint.object.Capability" id="6448864b8bb31226818bb342463100e7" name="WorkgroupAdministrator"/>
    <Reference class="sailpoint.object.Capability" id="6448864b8bb31226818bb34245df00e4" name="WorkItemAdministrator"/>
    <Reference class="sailpoint.object.Capability" id="6448864b8bb31226818bb3424a2100fa" name="ManagedAttributePropertyAdmin"/>
    <Reference class="sailpoint.object.Capability" id="0af40398967c1c7581967fb3c58d35c0" name="View and Full Access Certification"/>
    <Reference class="sailpoint.object.Capability" id="644886508c681093818c7be120ee67f2" name="***"/>
  </Capabilities>
  <Owner>
    <Reference class="sailpoint.object.Identity" id="6448864b8bb31226818bb34256e90116" name="spadmin"/>
  </Owner>
  <Preferences>
    <Map>
      <entry key="workgroupNotificationOption">
        <value>
          <WorkgroupNotifationOption>GroupEmailOnly</WorkgroupNotifationOption>
        </value>
      </entry>
    </Map>
  </Preferences>
</Identity>
7

It looks good only, can you double check if the email is correct., and can receive messages.

can you retype your email correctly and save the workgroup again??

8

It looks all good as per setting wise. Check for spelling of the email or any extra character has been added.

9

If this is still not working then download the xml and then re-import in your env and check.

1 Like
10

@shijingg Is this issue resolved ?

11

From the audit logs - SailPoint did send the email. if it is not recieved it could be becuase of the following reasons:

  • Mailbox is blocking the emails from SailPoint.
  • Typo in the email.
  • You have email redirection set in the ‘Global Settings’.
12

@shijingg Please try adding a person’s email address and see if email is getting triggered. This’ll make sure that your workgroup and notifications are working fine. Then, update it with the mailbox.

Also, it is quite possible that IIQ is sending the email but mailbox is filtering out the email or some failure at your SMTP outbound service. You might want to check that as well.

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