Workflow to reassign certification workitem when manager is on leave sailpoint IDN

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hello,

We recently migrated to Sailpoitn IDN. CAN someone suggest the workflow to reassign certification workitem when manager is on leave

2

Don’t use WF, get the manager to set up their own reassignment when they go on leave.

EDIT: Get the manager to click on this button on their profile and complete it!

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3

@PreethiJohnPeter You can get access items id by certification id and reassign using rest api. https://sailpoint.api.identitynow.com/v2025/certifications/:id/access-review-items

4

Check this post if it helps When a user is terminated, their open work items should be reassigned to their manager - #11 by TheOneAMSheriff

5

Hi @PreethiJohnPeter

Welcome to SailPoint Community.

In my opinion, although you may be able to achieve it provided you have proper indicator from Authoritative source or some event confirming that user is on leave but I would suggest you not to solve it technically but via setting up a process to ensure that manager uses work-reassignment option to delegate his work to right person.

Thank You.
Regards

Vikas

6

@vguleria ,
Do we have any way to read the status of user whether active or on leave?

thank you

7

Hi @BhanuK1

For this I would ideally expect some indicator from Authoritative source for the user that can determine whether the user is on leave or not.
Then based on this you can either setup the CLS of the user or some other means of identifying the user on leave. There could be multiple other approaches for this but this seems easier to me.

Thank You.
Regards
Vikas.

8

Hi @vguleria , Thanks for the reply,
In the authoritative source, in our case I am seeing only active, terminated states, but if there are on leave for 2 or 3 days, or more, i am not able to see their status as on leave.
In teams, their status is set to Out of office, so in that case how can we read their status to use in the workflow?

9

Hello,

With your license you are given a limited number of workflows. Adding onto others, please see if you can utilize work reassignment feature instead of workflow.

10

Hi @BhanuK1

That is the tricky bit here. You could get this trigger either from microsoft teams or may be some leave management platform where the colleagues will apply for the leave. So for example, if your organization is using workday or successfactors for applying and approving the leaves, then technically you could retrieve the information about leaves in advance from these applications and then apply the logic instead of relying on microsoft teams because if someone forgets to keep out of office status, then it could be an issue.

Ideally, I would say that the easier option is to use, work-reassignment option where either the employee themself or their manager can reassign their work based on their leave.

Thank You.
Regards
Vikas.

11

Thank you @vguleria for the suggestions.