Hey Guys , i have a leaver requirement which says When a user is terminated, their open work items should be reassigned to their manager. Can we achive it throug UI or we have to write a workfloww for this ?? pls help Detailed requirement : [image]

@Rakesh_Singh_1234 You can achieve this using workflow . step 1- trigger workflow on lcs change or attribute level change step 2- cap user details step 3- call API({{baseUrl}}/work-items/:id) to get the work items further filter with completed or not step 4 you can assign retreive the value and…

hey @schattopadhy i made below workflow is it good ? if now can u kindly give me a workflow pls? { "name": "Leaver Workflow - Reassign Work Items to Manager", "description": "Reassign all open work items of a terminated user to their manager and notify the manager.", "trigger": { "type": …

{ "name": "Leaver Workflow - Reassign Work Items", "description": "This workflow reassigns all open work items from a terminated user to their manager.", "modified": "2025-09-08T12:30:00Z", "modifiedBy": { "type": "IDENTITY", "id": "9e1a8100c603c89a69c74911", "name": "aps" }, …

@Rakesh_Singh_1234 let me have a look

i have modified a bit you can further verify by changing the data { "name": "Leaver Workflow - Reassign Work Items", "description": "This workflow reassigns all open work items from a terminated user to their manager.", "modified": "2025-09-08T12:53:25.679130554Z", "modifiedBy": { "type": "I…

Hi Fellow Developers, I believe the above is a great workflow. Wanted to share that there is a work reassignment API , which might be a better fit for the requirement. Unlike the API used in workflows that only handle existing open work items to be reassigned, work reassignment API ensures any futu…

hey @TheOneAMSheriff It worked but still have one doubt how to validate it ?? i mean in UI how we can validate that work item is frowarded to manager as we need to validate

Hi Rakesh, I am glad it worked for you. For testing/proof of concept I would recommend you choose identity to be terminated and identity’s manager both which you can login yourself, easy to see work items move from one identity to another along with work reassignment in Preferences of terminated id…

@TheOneAMSheriff Hey Amar just wanted to know will this api covers all type of requests like cert and all and fowwd to manager?

When a user is terminated, their open work items should be reassigned to their manager

Identity Security Cloud (ISC) ISC Discussion and Questions

TheOneAMSheriff (Amar Sheriff) September 11, 2025, 10:28am 11

Hi Rakesh,

Yes, the work reassignment API: create-reassignment-configuration | SailPoint Developer Community should be able to forward all 3 types of work items: -

Workflow to reassign certification workitem when manager is on leave sailpoint IDN

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When a user is terminated, their open work items should be reassigned to their manager

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