Hye guys,
I need a workflow that forward all pending request of a user to his manager’s manager when manager of the user is terminated.
suppose user is xyz—abc(xyz’s manager)—-lmn(abc’s manager)
Now when the abc is terminated (lifecycle state becomes terminateddisabeled) then all the pending work items (access request , cert, etc) should automatically forwarded to lmn(abc’s manager) please guide
Hey Rakesh,
One way to accomplish this is to create a workflow that triggers before termination happens. You could base this workflow’s trigger on something like user end date.
How do you actually accomplish this reassignment? Luckily, that’s been documented already. Review that here: Reassign Object Owners Using IdentityNow Workflows
The example you asked about is demo’d in the tutorial.
Here’s a link to the API endpoint for forwarding an access request:
You could also just use this programmatically within your workflow/logic as needed with full extensibility.
This should help you accomplish your requirements. If you have anymore questions, please let us know!
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