Need a workflow to forward all pending request of a user to manager's manager when manager of the user is terminated

[Rakesh_Singh_1234 (Rakesh Singh)]

Hye guys,

I need a workflow that forward all pending request of a user to his manager’s manager when manager of the user is terminated.

suppose user is xyz—abc(xyz’s manager)—-lmn(abc’s manager)

Now when the abc is terminated (lifecycle state becomes terminateddisabeled) then all the pending work items (access request , cert, etc) should automatically forwarded to lmn(abc’s manager) please guide

[Anshu_Kunal]

Please check these post regarding reassignment of objects in ISC, this should give you an idea on how to design for your usecase.

Reassign Object Owners Using IdentityNow Workflows

[header-image] Introduction Object ownership in IdentityNow refers to identities that own sources, roles, access profiles, workflows, and more. Object ownership is an important concept in IdentityNow as it identifies the person who is responsible for managing the object, which may involve tasks like manually provisioning entitlements and accounts or certifying access on a source. When an identity changes roles within a company or leaves the company, this creates a scenario where they may n…

When a user is terminated, their open work items should be reassigned to their manager

Hi Fellow Developers, I believe the above is a great workflow. Wanted to share that there is a work reassignment API, which might be a better fit for the requirement. Unlike the API used in workflows that only handle existing open work items to be reassigned, work reassignment API ensures any future work assigned to the terminated user automatically goes to the manager. Good luck!