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Hi all, I have a custom quicklink workflow and I would like to have a work item created for users to refer back to once they have submitted the quicklink form. However, currently everything is working but I noticed there is no work item created. Pasted my code below. Would appreciate any help. Thank you.
<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE Workflow PUBLIC "sailpoint.dtd" "sailpoint.dtd">
<Workflow explicitTransitions="true" name="Self Service View Workflow - Public Officer">
<!-- Define all required variables -->
<Variable input="true" name="launcher"/>
<Variable name="email"/>
<Variable name="mobileNumber"/>
<Variable name="ruleResult"/>
<Variable initializer="false" name="isValid"/>
<Variable initializer="new java.util.ArrayList()" name="validationErrors"/>
<Variable initializer="true" name="transient"/>
<Step icon="Start" name="Start" posX="36" posY="82">
<Transition to="Display Form"/>
</Step>
<Step icon="Default" name="Display Form" posX="128" posY="84">
<Approval name="Account Invite" owner="script:return context.getUserName();" return="email,mobile" send="">
<Form name="Account Invite">
<Attributes>
<Map>
<entry key="pageTitle" value="Create Account"/>
<entry key="errors" value="ref:validationErrors"/>
</Map>
</Attributes>
<Section name="User Details ">
<Field displayName="Email" name="email" type="string" required="true" helpKey="Valid email address should follow">
<ValidationScript>
<Source>
import sailpoint.object.*;
import sailpoint.tools.GeneralException;
import org.apache.commons.lang.StringUtils;
import sailpoint.tools.Message;
import java.util.List;
import java.util.Arrays;
import java.util.regex.Pattern;
Message msg = new Message();
if (email != null @and !StringUtils.isEmpty(email.trim())) {
String emailValue = email.trim();
String domain = emailValue.substring(emailValue.lastIndexOf("@") + 1).toLowerCase();
List validDomains = Arrays.asList("*****");
if (!validDomains.contains(domain)) {
msg.setKey("Email domain '" + domain + "' is not allowed. Please ensure email domain is @****");
return msg;
}
}
return null;
</Source>
</ValidationScript>
</Field>
<Field displayName="Mobile Number" name="mobile" type="string" required="true" helpKey="Valid mobile number should follow ">
<ValidationScript>
<Source>
import sailpoint.object.*;
import sailpoint.tools.GeneralException;
import org.apache.commons.lang.StringUtils;
import sailpoint.tools.Message;
import java.util.List;
import java.util.Arrays;
import java.util.regex.Pattern;
Message msg = new Message();
if (mobile != null && !StringUtils.isEmpty(mobile.trim())) {
// Remove all spaces from the phone number
String phoneValue = mobile.trim().replaceAll("\\s+", "");
// Regex pattern for +65-8xxxxxxx or +65-9xxxxxxx
String phonePattern = "^\\+65-[89]\\d{7}$";
if (!Pattern.matches(phonePattern, phoneValue)) {
msg.setKey("Invalid phone number format. Phone number must be in format");
return msg;
}
}
return null;
</Source>
</ValidationScript>
</Field>
</Section>
<Button action="next" label="Submit"/>
<Button action="back" label="Back"/>
</Form>
</Approval>
<Transition to="Execute Rule">
<Script>
<Source> boolean result =false; if(lastApprovalState.equalsIgnoreCase("Finished")){ result = true; } return result;</Source>
</Script>
</Transition>
</Step>
<Step action="rule:Account Invite" icon="Default" name="Execute Rule" posX="255" posY="140" resultVariable="response">
<Transition to="Confirmation step"/>
</Step>
<Step icon="Default" name="Confirmation step" posX="255" posY="140">
<Arg name="response" value="ref:response"/>
<Script>
<Source>
import javax.faces.application.FacesMessage;
List currentMessages = httpSession.getAttribute("sailpoint.web.PageCodeBase.sessionMessages");
List myMessages = new ArrayList();
int statusCode = (Integer) response.get("statusCode");
if (statusCode == 200) {
FacesMessage myMessage = new FacesMessage(
FacesMessage.SEVERITY_INFO,
"Account Invite sent successfully.",
"Account Invite sent successfully."
);
myMessages.add(myMessage);
} else {
FacesMessage myMessage = new FacesMessage(
FacesMessage.SEVERITY_ERROR, // Changed to ERROR for unsuccessful cases
"Account Invite failed to send. Please refer to email sent for more details.",
"Account Invite failed to send. Please refer to email sent for more details."
);
myMessages.add(myMessage);
}
httpSession.setAttribute("sailpoint.web.PageCodeBase.sessionMessages", myMessages);
</Source>
</Script>
<Transition to="Stop"/>
</Step>
<Step icon="Stop" name="Stop" posX="342" posY="76"/>
</Workflow>
When a user submits the form, the workitem gets deleted. If you want to view the workitems even after submitting them, you need to enable the work item archive for the type ‘Form’, but it saves all the workitems of type ‘Form’ which is not recommended.
I tested the code but still don’t see the work item created. I did not add the portion for
Work Item Assignment email because there is not business need.
Apologies, I did not read the requirement properly. The reason why it’s not creating work items because you have the transient variable set to true . This tells SailPoint not to persist the workflow as a work item.
Can you please set it to false and try it. It should work. Please use your original code, which you shared and make the changes there.
if this resolved your issue, please mark this as Solution.
If more assistance needed, you can ping me directly. I have messaged you there as well.
Could you please explain your requirement clearly, is the form work item not getting created for the user to enter details or you want to view the form workitem after user submits the form.
If you remove the transient variable in workflow and enable the work item archive of type form, then you can see the submitted work item in work item archives (but it stores all the workitems of type Form which is not recommended).
I have verified your workflow code, work item is getting created.
Hi, I would want to view the work item in the work item archive post submission of the form. Currently, there is no more trail of the work item after I submit the form.
Could you advise how this can be done? “enable the work item archive of type form“?
you can enable the work item archive of type form in Gear Icon → Global Settings → IdentityIQ Configuration → WorkItems → WorkItem Archives.
In the work item Archives select form, to enable the work item archives of type form, but it archives all the work items of type form not only this form workitem
Could you please verify, if the transient variable is set to true in the workflow, if the transient variable is true in the workflow, then work item archive won’t be created.
If the transient variable is true in workflow, then try setting the transient variable to false. And verify if the work item archive is getting created or not.
The error you’re encountering is because the workflow is trying to serialize the httpSession object, which is not serializable. When you set transient="false" , SailPoint tries to persist the workflow state, but the session object cannot be persisted.
If you want to use httpsession in your workflow, I just playes around. Can you see if it works.
Please set the transient variable set to true and use the below code. It is working, and i can see form in workitem archive. I have just added few testing lines, you can remove those one.
I have attached the screenshot of workitem archive
<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE Workflow PUBLIC "sailpoint.dtd" "sailpoint.dtd">
<Workflow created="" explicitTransitions="true" id="
" modified="" name="Self Service View Workflow - Public Officer" significantModified="">
<Variable input="true" name="launcher"/>
<Variable name="email"/>
<Variable name="mobile"/>
<Variable name="response"/>
<Variable name="statusCode"/>
<Variable initializer="false" name="isValid"/>
<Variable initializer="new java.util.ArrayList()" name="validationErrors"/>
<Variable initializer="false" name="transient"/>
<Step icon="Start" name="Start" posX="36" posY="82">
<Transition to="Display Form"/>
</Step>
<Step icon="Default" name="Display Form" posX="128" posY="84">
<Approval name="Account Invite Request" owner="script:return launcher;" return="email,mobile">
<AfterScript>
<Source>
// Mark the approval as complete to archive the work item
if (approval != null) {
approval.setComplete(true);
}
</Source>
</AfterScript>
<Form name="Account Invite">
<Attributes>
<Map>
<entry key="errors" value="ref:validationErrors"/>
<entry key="pageTitle" value="Create Account"/>
</Map>
</Attributes>
<Section name="User Details">
<Field displayName="Email" helpKey="Valid email address should follow format: user@domain.com" name="email" required="true" type="string">
<ValidationScript>
<Source>
import sailpoint.object.*;
import sailpoint.tools.GeneralException;
import org.apache.commons.lang.StringUtils;
import sailpoint.tools.Message;
import java.util.List;
import java.util.Arrays;
import java.util.regex.Pattern;
Message msg = new Message();
if (email != null && !StringUtils.isEmpty(email.trim())) {
String emailValue = email.trim();
// Validate email format first
String emailPattern = "^[A-Za-z0-9+_.-]+@[A-Za-z0-9.-]+\\.[A-Za-z]{2,}$";
if (!Pattern.matches(emailPattern, emailValue)) {
msg.setKey("Invalid email format. Please enter a valid email address (e.g., user@domain.com)");
return msg;
}
// Extract and check domain
String domain = emailValue.substring(emailValue.lastIndexOf("@") + 1).toLowerCase();
// Add your allowed domains here
List validDomains = Arrays.asList(
"transport.gov.sg",
"transport.com",
"transport.com.sg",
"example.com"
);
if (!validDomains.contains(domain)) {
msg.setKey("Email domain '" + domain + "' is not allowed. Allowed domains: @transport.gov.sg, @transport.com, @transport.com.sg");
return msg;
}
}
return null;
</Source>
</ValidationScript>
</Field>
<Field displayName="Mobile Number" helpKey="Valid mobile number should follow format: +65-8xxxxxxx or +65-9xxxxxxx" name="mobile" required="true" type="string">
<ValidationScript>
<Source>
import sailpoint.object.*;
import sailpoint.tools.GeneralException;
import org.apache.commons.lang.StringUtils;
import sailpoint.tools.Message;
import java.util.regex.Pattern;
Message msg = new Message();
if (mobile != null && !StringUtils.isEmpty(mobile.trim())) {
// Remove all spaces from the phone number
String phoneValue = mobile.trim().replaceAll("\\s+", "");
// Regex pattern for +65-8xxxxxxx or +65-9xxxxxxx
String phonePattern = "^\\+65-[89]\\d{7}$";
if (!Pattern.matches(phonePattern, phoneValue)) {
msg.setKey("Invalid phone number format. Phone number must be in format: +65-8xxxxxxx or +65-9xxxxxxx");
return msg;
}
}
return null;
</Source>
</ValidationScript>
</Field>
</Section>
<Button action="next" label="Submit"/>
<Button action="cancel" label="Cancel"/>
</Form>
</Approval>
<Transition to="Execute Rule">
<Script>
<Source>
// Only proceed if form was submitted (not cancelled)
return "next".equals(approval.getState());
</Source>
</Script>
</Transition>
<Transition to="Stop">
<Script>
<Source>
// Go to stop if cancelled
return "cancel".equals(approval.getState());
</Source>
</Script>
</Transition>
</Step>
<Step action="rule:Account Invite" icon="Default" name="Execute Rule" posX="255" posY="140" resultVariable="response">
<Transition to="Set Confirmation Message"/>
</Step>
<Step icon="Default" name="Set Confirmation Message" posX="255" posY="200">
<Script>
<Source>
import javax.faces.application.FacesMessage;
try {
// Get status code
statusCode = (Integer) response.get("statusCode");
// Set session message if httpSession is available
if (httpSession != null) {
List myMessages = new ArrayList();
if (statusCode == 200) {
FacesMessage myMessage = new FacesMessage(
FacesMessage.SEVERITY_INFO,
"Account Invite sent successfully for " + email,
"Account Invite sent successfully."
);
myMessages.add(myMessage);
} else {
FacesMessage myMessage = new FacesMessage(
FacesMessage.SEVERITY_ERROR,
"Account Invite failed to send for " + email,
"Account Invite failed to send. Please refer to email sent for more details."
);
myMessages.add(myMessage);
}
httpSession.setAttribute("sailpoint.web.PageCodeBase.sessionMessages", myMessages);
}
// Log for audit trail
log.info("Account Invite Request Completed - Email: " + email + ", Mobile: " + mobile + ", Status: " + statusCode);
} catch (Exception e) {
log.error("Error setting confirmation message: " + e.getMessage());
}
</Source>
</Script>
<Transition to="Stop"/>
</Step>
<Step icon="Stop" name="Stop" posX="342" posY="76"/>
</Workflow>
