Workflow Manage Access - Add Access issue - request failed: 400 - 400 Bad Request: (type: HTTP Response Returned a Client Error, retryable: false): request failed: 400 - 400 Bad Request

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hello,
I am trying to assign an entitlement through a workflow and i keep getting this error: request failed: 400 - 400 Bad Request: (type: HTTP Response Returned a Client Error, retryable: false): request failed: 400 - 400 Bad Request.

I have the following steps in my workflow:
Get access by search query: here I specified the id of the entitlement by search query.
The next step is Manage Access - Add access. In the Access to Manage, I added this: $.getAccess.accessItems from previous step Get Access.

I tested the workflow and in the output of Get Access i retrieve the correct data (only one entitlement).

But on the next step, Mange Access - add access, it is failing with this error: request failed: 400 - 400 Bad Request: (type: HTTP Response Returned a Client Error, retryable: false): request failed: 400 - 400 Bad Request

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Any ideas why this is failing?
Would appreciate any suggestions, thanks in advance.

2

Hi Mihaela,
Did you make that particular entitlement requestable?

3

Make sure the added entitlement is marked as requestable, if not you will get an error repeatedly.

HTH.

1 Like
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This will help, making the item requestable and understanding approval is required here

5

Hi,
Thanks all for the quick replies.
The entitlement is requestable, I just checked through API:

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I also checked Admin>Global>System Settings and Enable Entitlement Requests is checked, with no approval required…

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There may be other possibility like that particular source is not healthy, could u check once

7

Hi, the source is healthy.

8

Would you be able to post screenshot of get access search query here?

9

Hi @mihaela_andrei

Welcome to the Developer Community :tada:

Please check the Access to Manage Step once , ensure that it is ‘Choose Variable’ and not Enter Value:

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Please Post the Workflow Execution Report for further understaning of this error.

Thanks

10

Hello Mihaela,

Is the issue resolved ? I am also facing same issue.

11

Hi, sorry for the late reply.
No, it did not work from workflow.
I simply created an automatic role, and I am assigning the license through role, for specific criteria.
I solved the issue with this workaround and there was no need to assign from workflow anymore.

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