I’ve built a workflow where any access request approvals aged 10 days or older are automatically canceled via the API, and an email notification is sent to the requester with the approver’s details.
However, when the approver is part of a governance group, SailPoint appears to generate two approval items per approver. As a result, the requester ends up receiving two email notifications per approver.
Ideally, I’d like to prevent users from being spammed with multiple emails and instead send a single consolidated email listing all relevant approvers.
Has anyone else encountered this issue or found a workaround? I’d really appreciate any suggestions or solutions.
Thank you. My workflow is similar. I used requestcreated field to compare days instead of variable. I spoke to Sailpoint, it looks like there is no way to consolidate approvers in one single email when it comes to governance group approvers.
