We have recently onboarded the Workday SaaS connector and are encountering a couple of issues:
We are not receiving values for certain attributes like Job Title, Hire Date, etc. and currently working with the Workday team to resolve any access or mapping-related issues.
We are seeing ASCII codes in the address attribute, even though there are no special characters or ASCII codes in the Workday data itself.
Has anyone else experienced same problem? Any Suggestion how to fix that.
In many cases the empty attributes from the Workday connector are caused by incorrect XPATH configurations. Are you able to send the XPATH values for those Workday account attributes?
Thanks for your reply, Eric Workday not getting attribute values issue has been fixed now we are getting values for all attributes after configuration corrected by workday team but for second issue, we are still trying to identify why we are getting special characters in address account attribute
Do you have a SOAP connection set up to your Workday instance using a tool such as SOAP UI? If so, I would start by checking the address data using SOAP to see if the special characters are visible. Its possible that your Workday team is not seeing those special characters because the Workday UI will not display them. We see this on rare occasions in our implementation and its usually from the HR staff using copy/paste from Microsoft apps like Word/Excel where there are extra characters that are not visible being added to the copy and then entered into Workday from the paste.
Eric, thank you for your response. we have not setup any tool for SOAP UI but it seems it is line break at workday end wherever line is break in address we are getting special character.